Returns & Refunds

Because our products are consumable food items, we’re unable to accept returns or exchanges once a pouch has been opened, for hygiene and safety reasons.

If your order arrives damaged, you received the wrong item, or you have a genuine quality concern, contact us within 48 hours of delivery with your order number and photos of the issue. We’ll review it and make it right with a replacement or refund, at our discretion.

You can cancel an order for a full refund any time before it ships. Once an order has shipped, it can’t be cancelled, though the damaged/incorrect-item policy above still applies.

Approved refunds are issued to your original payment method within 5-7 business days of approval. How long it takes to reflect after that depends on your bank or payment provider.

We’re unable to offer returns or refunds for change of mind, an incorrect address provided at checkout, or delays caused by the courier once a package has left our facility — see Shipping.